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Where do I start? Who do I call? What do I say?

We understand that finding and connecting with community resources or treatment services can be overwhelming. We are available to assist you with understanding your options, directing you to appropriate help and making the process easier.

For more information or assistance with navigating the system, please contact the Patient Navigator on our helpline at 844-722-5327 or email [email protected]

Below are some tips, suggestions and resources for connecting with treatment and other services.

Finding Substance Use Disorder Treatment:

    • First and foremost, stay positive!
    • There are a myriad of options available to assist with getting connected with the appropriate type treatment.
    • When assisting a loved one, though it may be challenging, treatment facilities/agencies providing assistance will need to speak with the individual directly.
    • If there is no availability for the day that you are calling, ask if there is a waiting list. Some facilities will keep a waiting list or allow you to schedule an admission for another day.
    • Make a list of questions you would like to ask prior to calling each facility, so you understand how their program is structured and what you can expect as a potential client. Each facility allows different personal items and it will be helpful to know what is and isn’t an approved item prior to your admittance. Ask if the facility provides transportation.
    • New Jersey residents who do not have insurance can qualify for different types of State/County funding when seeking treatment. (Ex: SAPT, NJSI, DUII, STORI)
    • To find out what type treatment you need, what funding you qualify for, or what treatment facilities you are eligible to go to, call 844-ReachNJ (844-732-2465).
    • A trained screener will conduct an assessment in order to determine what treatment facilities you are eligible to go to.
    • Have a paper and pen ready to write this down.
    • The IME can also refer you directly to a provider, send them your information and connect your call.
    • This does not guarantee admission into a program. The purpose of this call is to determine all your options for treatment.
    • After you have your list of treatment providers, you can call each one directly to find out if there are any available beds for the type of treatment you are seeking. If so, you can complete a phone screening to schedule an admission or intake appointment.
  • By calling the “800” behavioral health number on the back of your insurance card, you will be connected with a representative who can assist with providing a list of treatment providers who accept your insurance.
  • These navigators can help relieve some of the stress by figuring out what facility you are able to go to and what, if any out of pocket cost there will be to you.
  • If you know a particular treatment center accepts your insurance, you can contact them directly.
  • If you are told there will be an out of pocket cost and you can afford it, ask if the facility is able to work on a payment plan.

Finding other resources and services: